Moorcroft Group

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What to Do When Moorcroft Debt Recovery Contact You: A Complete Guide

Has The Moorcroft Group recently contacted you regarding your debts?

You’re not alone. In fact, there are over 8 million people in the UK struggling with some degree of debt, and it’s estimated that Moorcroft Debt Recovery has over 1.5 million live accounts on their system at any one time.

Still, when you owe money to a debt collection agency, it can feel very daunting.

But don’t panic.

There are several steps you can take, starting today, to help you get on top of your debts and feel more confident about your future.

We’ve created this thorough guide to tell you everything you need to know if Moorcroft has contacted you about your debt repayment. By the end of this guide, you’ll have a clear path to getting your finances back on track, and stopping the exhausting contact from debt collectors.

But first, it’s important that you understand exactly what Moorcroft Debt Recovery is, and what the company does…


What is the Moorcroft Group?

The Moorcroft Group PLC is one of the UK’s biggest Debt Collection Agencies. They are also known as Moorcroft Debt Recovery and Moorcroft Bailiffs.

Moorcroft purchases outstanding debts from other companies for a discounted rate and then uses its own staff to chase payment for these debts. The company does this through a network of field agents, who may visit your home.

If you’ve heard from the Moorcroft Group, it is likely that they are seeking to reclaim the money that you owe to one or more of their clients. It’s also probable that by this time, your credit file will have been affected, and marked as defaulted.

Moorcroft Debt Recovery

So here’s what you should do.


I’ve received a letter from The Moorcroft Group: What Should I Do?

If you’re reading this page, you’re probably received a letter from Moorcroft, informing you of your debt.

There’s no need to panic, you’ve landed in just the right place.

But you do need to act swiftly.

This letter you received will usually request the outstanding payment, plus charges. It’s likely to follow a set template and is triggered automatically after a certain time period.

Now, we understand how it can be tempting to ignore this first letter and wait to see what happens next. After all, it’s not easy to deal with debt or debt collection, and we appreciate that at times it can be overwhelming.

But the more time that passes, the further into the collection process you will find yourself, making it more difficult to get the help you need.


What to expect after a Moorcroft Group PLC letter?

It’s likely that you’ve been informed that an agent will visit your property unless you pay your debt immediately.

Our advice? Take this seriously.

As well as receiving multiple phone calls a day, you can indeed expect a home visit. The field agent who arrives will look to seize assets from your property to use against the money that you owe.

This can be worrying.

At this stage, we strongly advise that you contact an independent debt advisor who can, in just one phone call, help advise you on appropriate action, specific to your circumstances.

If you don’t, the contact will continue.

Moorcroft Group Letter


What happens if I ignore contact from Moorcroft Debt Recovery?

Don’t assume that Moorcroft will give up if you fail to respond to their contact.

In fact, they are likely to contact you even more frequently, and via different phone numbers. They may also contact your place of work, or trace you via social media.

As well as constant phone calls and letters, Moorcroft may even visit your home and begin court proceedings against you.

Read on to find out exactly how you should deal with this before things get worse.


Who do Moorcroft Group collect for?

Moorcroft are a Debt Collection company that mainly collect council tax debts. They also collect other County Court Judgement related debts, usually for values of £750 and over. These debts are priority debts and can often lead to bailiff action.

Moorcroft Debt Recovery also collect for:

  • Credit cards
  • United Utilities
  • Other Council Tax matters
  • Virgin Media
  • Court Orders (court matters)


But what if Moorcroft Group visit me?

Again, while we strongly suggest that you seek our debt advice at this stage, it’s useful to be prepared in case Moorcroft makes a visit to your property.

There’s one golden rule here: do not let Moorcroft Debt Recovery agents into your home. 

Make sure that you lock all of your doors and other access points to your property. Moorcroft agents are not bailiffs. So if your doors are locked and you do not invite agents into your home, they cannot legally enter. Debt collection agencies do not have the same powers as bailiffs, but they have been known to over-represent their powers.

We understand a visit like this can be a very scary and intimidating experience. That’s why we suggest that you contact an independent advice company, like IVA Advice.

Still, you should be informed on exactly what Moorcroft is legally entitled to do. Read on to find out exactly what could happen next.


What rights do Moorcroft have?

As a debt collection agency, Moorcroft can legally chase you for repayment, but they cannot harass you or call you at unreasonable times.

Unfortunately, your idea of ‘unreasonable’ may differ from theirs. Expect multiple phone-calls, letters, and visits. This can feel very invasive and can be tough to deal with psychologically, as well as financially.

You should also know that Moorcroft debt recovery agents cannot claim excessive collection charges, or threaten legal action against you if it is unlikely to take place.

Your Rights Against Bailiffs


Could I Lose My Home?

This is unlikely, but it is possible.

Unsecured debts are not secured against assets, such as your property. But Moorcroft could apply to the courts to try and secure your outstanding debts against your home.

Of course, it is in your interests to resolve these issues before they escalate to the point of court orders.

Moorcroft Debt Recovery Bailiffs


But I Can’t Afford to Pay?

If you can pay off your debts to Moorcroft Group PLC, we would advise you to do so.

But we understand it’s not that easy, and if you’re reading this page it’s likely that you’re unable to make the requested repayments.

It’s possible that you also have outstanding debts with multiple agencies, making the situation even more difficult.

Whatever your specific circumstance, you should never commit to debt repayments that you know you cannot afford. And this is where we can offer you debt help…


How can I stop Moorcroft from contacting me?

With our help, you can stop all direct contact from the Moorcroft Group. That means no more threatening letters or scary in-person visits.

And it’s not only Moorcroft.

We can stop all home visits, texts, calls, and emails from every company that you owe money to.

We’ll also work with you to find realistic and manageable ways to write off your debt and achieve your goal of being completely debt-free.


What Our Help Means for You

Here at IVA advice we can help take the focus away from your debts, leaving you to focus on a stress-free, happier life.

Here’s how:

  • stop you having to deal directly with a debt collection agency or bailiffs
  • offer you clear paths to write off debt which is no longer affordable to you
  • help you to consolidate all of your debts into one affordable monthly payment
  • take you out of the cycle of taking on loan after loan, which often makes things worse
  • guide you to freezing all interest and charges on your debts so they don’t spiral out of control


How Do We Do This?

As an independent company, we provide quick, easy, and confidential debt advice, and can guide you towards securing an Individual Voluntary Arrangement, or IVA.


So What Should I Do Next?

When you’re first contacted by Moorcroft or any other debt collector, it’s normal to feel overwhelmed. But it’s important to get on top of your debts, before they get on top of you.

Thankfully, the first step is a simple one.

Here at IVA Advice, we provide quick and easy advice, to help you secure debt help. And we’ve already helped thousands of people like you, do exactly that.

We are 100% independent and a recognised authority in the debt industry.

The best part is that you can get started right away, for free.

Use our IVA Calculator today to find the best company for your specific circumstances, then submit your documents to them electronically, and start to reclaim control over your debts.


Moorcroft Group Frequently Asked Questions

Is Moorcroft Debt Recovery Legitimate?

Moorcroft Debt Recovery Limited are a legitimate debt collection company. They are registered in England with Company Number 01703704 and registered with FCA with reference 1703704. As they are registered with the FCA, they have to follow very strict rules so you can be confident that you are dealing with a legitimate company.

What are unsecured debts?

The main type of debt collection is for unsecured debts. The following all count as unsecured debts:

Credit cards
Store cards
Council tax debt
Parking fines
Criminal fines
Utility bills
HMRC debts
+ more

This list is not exhaustive and you may also have unsecured debts from other sources. But if Moorcroft has contacted you, it’s likely that you have unsecured debts, and could be eligible for an IVA.

What is an IVA?

An Individual Voluntary Arrangement (IVA) is a formal debt solution in which you can consolidate all of your debts and pay one low affordable monthly payment to an Insolvency Practitioner (IP).

Simply put, an IVA works by consolidating all of our existing debts, into one. And payments start from just £80 per month.
You then commit to making one affordable monthly repayment for a fixed term – usually 5 years.

After this term concludes, any remaining debt will be legally written off. In fact, by using an IVA many see upwards of 60% of their debts written off.

Where are Moorcroft Debt Recovery Limited based?

Their address is:
Moorcroft Debt Recovery,
2 Spring Gardens
Greater Manchester


What is the difference between a debt collector and a bailiff?

A debt collector has the same authority as your original lender. This means that they have absolutely no right to enter your property or repossess any goods or vehicles. On the other hand a bailiff is issued with more authority which they can exercise at their own discretion.


Who regulates Moorcroft Debt Recovery?

As a Debt Collection Company, they are regulated by the FCA. But if you feel that you have been treated unfairly, you can contact the Financial Ombudsman Service.


Does an IVA affect my credit report?

An IVA will stay on your credit report/credit file for a period of 5 years. It then usually takes up to 12 months for it to be removed from your credit report. During this time you will find it very difficult to get credit as your credit rating will have been impacted.


How long will the debt collection process last?

Debt collectors will chase you for as long as it takes you to repay the debt. They buy the debt from your original creditor for a fraction of the price of the original debt, then they will try to collect the original value, plus interested, charges and their fees. You should call us for independent debt advice. We have a vast experience of working with creditors such as Moorcroft Debt Recovery, so when you contact us you will be assured that we can help

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